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About National Express
They want as many people as possible to be able to book their train tickets through the National Express website, so if there are any customers who find themselves in the situation where accessing a certain part of the website has proven to be an issue, they will simply need to fill out a feedback form in order to let the company know of the problem. This allows them to start to get to work to fix it as soon as possible, for example, if you had issues applying your National Express voucher code, this is something that they would be looking into fixing without delay.
When you are using the National Express website, they let you know straight away that they are going to be using some data collection methods, this includes using things like cookies and so on, for them to collect information. This information can then be used to help them make any further improvements to the site to make the process of buying train tickets as easy as can be. If you are receiving money off National Express tickets, this is something that they would be looking into in order to find out where you got your discount code from and when you applied it and so on.
All they want to do is use the data and information to create more effective marketing strategies as well as ensure that their customer satisfaction rate is always positive. When you agree to the website’s regulations of letting them collect information on your activity on their website, you are also agreeing to let them transfer the data over to the EEA.
Track Your Train
Customers can use the National Express website as a way of being able to book their train tickets at great prices, there are a number of options to choose from but they try to make the whole process as simple as possible. Regardless of your destination, a National Express voucher can be applied and when booking your tickets, you simply enter your start destination as well as the place that you want to go to and you will be given all of the available train times during a certain period of time. All you need to do from there is choose the one that is most suitable for you as well as the amount of people who you want tickets for and that’s pretty much it.
There is a great deal and feature that you can take advantage of on their website and that is the ability to track where your train is by entering the number of the coach in the coach tracking section of their site. This number can be found on your ticket and it allows you to be able to see a more accurate time of when you can expect your train to arrive, so if there are any delays, you will know about it as soon as possible.
Redeeming a National Express Discount Code
When it comes to using your codes through their website, there are two main options that you have. You either have a promotional code or an e-voucher. Using your promotional code is pretty easy, all you need to do is go to the journey planner section of the website and above where it says “Coaches and Times, you will find a box. This is where you should type in your code and once this is done, you will receive a discounted price on your tickets.
Taking advantage of your e-voucher is also a very simple process, go to the journey planner part of the site and type in the information about your train journey such as the date and destination. There will then be two boxes and this is where your code should be typed in. When this is all completed and you click on “Find my Journey” your discount will be applied. Customers should be aware of the fact that their National Express discount code can only be used once and it must be in date, otherwise it will not work and you will not get a lowered price on your train tickets.
National Express understand that travelling is something that can change at the last minute, which may cause you to have to cancel your train tickets due to not being able to make the journey on the date that you had booked. However, refunds may not be eligible on all of their tickets as it depends on the type of fare that you have purchased.
Customers who find that their tickets are refundable, you can only do so as long as it is not done within 72 hours of the departure. Anyone who wants to claim for a refund on their ticket within 72 hours will not be able to receive any money back. There is also a fee that you would have to pay for cancellations; this will cost you £5 per person.
However, any customers who have brought a flexible fare in addition to their tickets can have up to 24 hours before their train departs to receive a refund. You can also have the time and date of your original ticket changed, but again, this is something that heavily depends on the type of ticket you have. Therefore you should get in contact with the company to see whether or not you ticket can be amended.
Don't forget to use National Express discount code offers to save money while buying tickets.
As an alternative to National Express, You can try Lastminute.com for all type of affordable theatre trips,hotels, flights, spa days, experience days and restaurant meals booking.