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About Magic Madhouse
They also take their customer service very seriously by making it a priority of theirs to get back to all customers who have had any issues or queries.
The Magic Madhouse website hosts a number of competitions where all you need to do is sign up with an entry form and they pick a winner out of a prize draw to win a certain box of cards that vary on different categories.
You must be 18 or over to enter the prize draw and you can only apply for the competition once otherwise they will remove you from applying completely.
Redeeming a Magic Madhouse Discount Code
If you want to use your promotional codes for Magic Madhouse, you will find it in a small section in the checkout section below the shipping options. It says “Got a Discount Code” Make sure that you click on the “Click here to apply it” and enter your Magic Madhouse discount code correctly.
Magic Madhouse offer a wide range of delivery methods to domestic and international customers therefore you have the option to pick the most suitable method of delivery for you. For customers that have made an order before 1pm between Monday and Friday, the company will dispatch your product on the same day, except from bank holidays as their offices are shut and there would be no courier services to deliver your item.
Any orders that are made after 1pm will be dispatched the following working day.
Shipping options for customers who are living in the UK include the following:
- Standard Delivery- Your order would take between 1 and 3 days to be delivered to you but orders that are more than £120 will not arrive to you through standard delivery.
- Economy Delivery – It takes between 2-5 days for your order to arrive and again, if you have made an order over £120, this delivery option is not available.
- Express Delivery- As long as you are living in the UK Mainland, your order will be with you the next day.
- Special Royal Mail Delivery – For orders from the UK, including those who are not in the Mainland, you can expect the delivery to be at your door the next working day.
- Courier Deliveries – Your order would be with you after 2-3 days of your purchase and this delivery option also includes people who are in the non-Mainland UK.
- Saturday Delivery – A courier would deliver your order on Saturday but only for customers in the UK Mainland. Your order would be with you by the Saturday as it’s dispatched the day before.
If you do not have your order after the estimated time frames of your delivery option, it may be the case that the item is still on its way to your address. For economy and standard deliveries, you are unable to report your package as being lost until 10 days have passed, the company also says that customers should feel welcome to contact them if they have any queries about delivery options.
For customers who have made orders internationally, you are given the following options based on standard airmail and the estimated delivery times:
- Worldwide – 10-14 days.
- Western Europe – 5 working days.
- Eastern Europe – 7 working days.
Some of the international delivery services include:
- International Express – Customers are able to track where their item is at any stage of shipping and the delivery times depend on what country you are from.
- International Signed For – You are provided with a tracking number to see where your package is but the delivery times are the same as Standard Airmail.
For some of the orders made internationally means that you cannot track your package and customers should also be prepared for delays as their order may get stopped at customs.
Magic Madhouse specify that their customers are accountable for any charges along the way which may include things like import duties or custom charges.
They also offer free shipping for certain orders. To see if you are eligible for this offer, take a look below:
- Orders more than £20.
- Orders more than £120 in the UK Mainland and non-Mainland.
Make sure to choose the right shipping options to ensure you can get your delivery for free as long as your order meets the guidelines.
Magic Madhouse Returns and Cancellations
Customers are able to return their products for any reason as long as it is within 14 days of the original purchase and the return costs are to be paid by customers. You must also make sure that the product is properly sealed in its authentic packaging that has not been opened with all of the accessories included without any damage.
Any cards that can only be used once because of redeemable codes do not qualify to be able to return.
When it comes to cancelling an order, you can do this as long as the product is still yet to be dispatched. If you want to cancel a product from being dispatched but you have not let them know within ample time, simply call them to see if your item has been sent off yet. If not, you can cancel the order but if it has been dispatched to you, all you need to do is return the product back to them.
If you want to contact Magic Madhouse, you have the following options to choose from:
Phone: 0208 364 7998
Great Cambridge Industrial Estate
Don't forget to use Magic Madhouse discount code for save money while purchasing.
As an alternative to Magic Madhous, You can try Zavvi.