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About Mainline Menswear
Top Quality Customer Service
This company truly does want to provide you with the best experience possible whilst ordering items through their website and this is actually something that enables them to stand out from their competition.They ensure that their members of staff are always responding to your emails, calls and even social media messages so that whatever inquiry you have, you don’t need to worry as there’s a member of the team who is there to answer your questions.
The Mainline Menswear website also offers a “Live Chat” option where you can instantly message back and forth with someone from the company if you were looking for a fast response that answered your questions in great detail.
The Love of Quality of Products
Mainline Menswear will never put up a product for sale that they don’t think reached their quality standards. They have an entire process in place to make sure that each and every product that makes its way into their warehouse has been meticulously studied in order to give customers the ultimate descriptions and photos to be able to make the best decisions.
One of the reasons as to why they are so successful is because of the fact that they are always looking to give their customers the best experience possible whilst buying items from their website, this includes offering special deals such as a Mainline Menswear promo code.
This is just one of the many things that gets their customers’ support, as shown by their testimonial page, they believe that if customers have nothing but a positive time, it means that they will be back time and time again.
Redeeming a Mainline Menswear Voucher Code
During the checkout process, you will come across the postage stage where you input detail about whether you want to pay for next day, Saturday or Sunday delivery. Below this you will see two boxes where you can type in a Mainline Menswear discount code or a gift certificate.
Make sure you enter your Mainline Menswear Discount code in exactly how you see it otherwise it won’t be effective.
Mainline Menswear take pride in taking your deliveries seriously, therefore they try their best to get your items dispatched to you on the day that you ordered from them. However, if you make an order after 4pm, your product will be dispatched on the next day.
They guarantee you will get a next-day delivery provided you ordered before 4pm between Monday and Thursday and you are in the UK.
Mainland UK and Northern Ireland:
· Next day deliveries cost £4.95.
· Saturday deliveries cost £7.95.
Europe and Republic of Ireland:
· £9.95 for standard delivery that takes between 2-5 working days.
Rest of the World:
· Costs £19.95 and the delivery time depends on where in the world you are.
Mainline Menswear Returns and Exchanges
When it comes to returning an item for a refund or some sort of exchange, the company likes to keep it nice and simple. However there are a couple of things that you should take into consideration before returning a product. One of the main ones being their Christmas returns policy.
If you ordered anything between the 1st of November and the 25th of December, you have until the seventh of January to return it but otherwise, the standard terms and conditions will apply.
The standard terms and conditions are pretty fair, you are free to return any item for a refund or an exchange as long as you do it within 14 days of your purchase and the exchanges can include a different item, colour or size.
Whatever the product is that you choose to return or exchange, it has to be returned in its original packaging which includes all the tags, barcodes and labels. Your item must also remain completely intact with no wear and tear being caused to it.
But they do mention not to worry if the original packaging is a little damaged as they allow you to send the item back in a parcel that would be more suitable.
If you have worn the item, you cannot return it, also, there cannot be any odours left on the clothes from things such as aftershaves and deodorants.
Any products that are sent back with a potent odour from other things, such as cigarette smoke, will not be accepted for a refund or exchange.
You cannot return the following items due to hygiene concerns:
They state that it’s the customer's’ job to make sure that the products are packaged securely so that no damage is caused to the item whilst it’s on its way to them, the responsibility is only theirs once they have your item and have signed it.
Mainline Menswear Ltd
Unit 1, Orchard Court
On the bottom of your invoice that is sent back with your product, they want you to specify whether you are returning the item for a refund or exchanging it, you would also need to provide the product code.
If you want to exchange your product, you must note whether it’s for a different item, if so which one? Or you might be exchanging it for the same item just in a different size or colour, in which case, let them know what size or colour.
As soon as they have your returned item they will send you your exchanged product or refund which can between 1 and 5 working days.
Don't forget to use Mainline Menswear discount code and save money.
As an alternative to Mainline Menswear, try using Topman for men’s clothing, shoes and accessories etc.