Their warehouses also includes a lot of office space but the main attraction is the warehouse as it hold up to 10,000 products in stock that are ready to be shipped to customers as soon as they make their order. Jokers Masquerade’s website is quite unique as any orders that you make are only accepted if your item is in stock at their warehouse so you are guaranteed to receive your item. The company doesn’t want to put their customers in the position of being happy with a product and then not getting it, you can purchase your costumes with the reassurance that your order will be with you very soon and a Jokers Masquerade discount code can always be used.
Jokers Masquerade are confident about being completely open and honest with their customers and as a result they have ensured that the prices that you pay for their products have been well thought out to make sure that they are as fair as they can be. When it comes to fancy dress costumes, this company has the largest range of products that you can choose from and they like to think of themselves as being a high street shop by always having your items there for you to buy. And if a certain product is not in stock, you simply won’t be able to make any payments until it is and when you do make payments, don’t forget to use a Jokers Masquerade promotional code.
Customers are also given a guarantee that the quality of their products will live up to their anticipation and expectations from initially seeing pictures of the costume on the website. They want to be the only place that people in the UK are going to get their fancy dress costumes from.
The customer service team is something that is an extremely important aspect to making the Jokers Masquerade company successful as they aim to take that further step to help out any customers who have queries. They also encourage their customers to be clear and let them know where there are areas for improvement which is something that you don’t tend to see too often; this firm seems to have a strong grasp on always trying to improve and so far, it seems to be working.
Jokers Masquerade have made sure to give their customers an extensive choice of different delivery options to provide them with the most suitable options. They deliver their products to the majority of areas in the UK and Northern Ireland however some postal codes and locations may mean that they cannot deliver to you due to the availability of carriers. Some of the main parts of the UK that are the most likely to experience issues with their deliveries include the Channel Islands, Northern Ireland, Isles of Scilly and Isle of Man. If you are someone who live in a relatively remote and agrarian part of the country and you know that your delivery is on its way, the company would urge you to remain patient as it may take an extra day to make its way to your address, therefore they would not be able to guarantee a delivery time.
Due to the nature of their products being fancy dress, it means that there is a very high demand for them during certain times such as Halloween, Christmas and many, many more and as a result, customers may be in the position where they have to wait a little longer for their order. Also, make sure to use a Jokers Masquerade free delivery code if you have one.
Some of their delivery options include the following:
●Same Day Dispatch - Make an order before 4pm and your item will be dispatched on the same day. Their warehouse is open Monday to Friday (excluding bank holidays) between the hours of 8:30am and 4pm so customers should make their orders during this time to get their order as quickly as possible.
●Larger Costumes - Jokers Masquerade sell some oversized products by design as a lot of people like using them for fun, however, it does mean that the standard delivery options do not apply to these orders. Anything that weighs more than 5kg cannot be send by Royal Mail or a Click and Collect so customers would need to arrange something with a courier service.
●Click and Collect - Simply make an order and have it delivered to one of their 5,800 shops across the UK at a cost of £3.99. It will usually take between one and two days for your order to arrive at the store.
●Saver Delivery - You would be charged £3.99 and your item(s) would take 4-5 days to be delivered to your address.
●Standard Delivery - This option takes 2-3 days for your order to be with you and you would be charged £5.99.
●Express UK Delivery - You would have your product within 1-2 days after ordering and it would cost you £6.99. However, depending on your postal code, there may be some delays so make sure that you are aware of this.
●Next Day Delivery - Order before 6pm (excluding Saturdays) for a next day delivery at a cost of £10.99. If you want it before 12pm, you would be charged £14.99.
●Saturday Delivery - For customers who want their order before 12pm, £19.99 would be the fee and for those who would like it before 6pm, they would need to pay £16.99.
The company also has a considerable range of European and International delivery options so that customers abroad are also given a lot of options to choose from.
Redeeming a Jokers Masquerade Discount Code and Return
Any goods purchased from the company can be returned as long as it is within 14 days of the initial buy and you still have your receipt. Customers must ensure that product makes its way to the warehouse in good condition and if Jokers Masquerade accept your return, you will usually be refunded within a week but sometimes it can take up to a month.
This company wants customers to have the best value for their money so if you have a promo code, make sure to use it and type it in correctly and you will receive a discounted price for your product - for example, you can use a Jokers Masquerade discount code.
As an alternative to Jokers Masquerade you can try Boden.